Our Policy

Our #1 goal is to make our clients are happy. We want your experience with Mod to always be a pleasant one, so please let us know if there is anything we can do to make it better.

We may not be the cheapest, but we take so much pride in our work to ensure the highest quality workmanship.

We encourage our clients to purchase fabric from us, and we make the process fun and simple.

To select a fabric for your reupholstery project, we'd schedule an on-site consultation for our designer to come to your home or business with a wide selection of fabrics to choose from. The consultation visit is $99, which gets applied toward the reupholstery project when you purchase the fabric from Mod. The designer will show you fabrics from Robert Allen, Kravet, Zoffany Harlequin, Bergamo, Luna Textiles, Maharam, Beacon Hill, Lee Jofa, Ralph Lauren, United Fabrics, Design Tex, Schumacher, Duralee & many others.

In most cases, we use a 3rd party delivery service to handle our client's white glove pickup and delivery (so we can focus solely on what we love and do best - restoring furniture!). When your furniture is ready for pickup, the delivery service will contact you to schedule a date. Once your furniture is ready for delivery, the service will reach out to you to schedule a delivery date. If the service feels that your pickup or delivery requires additional fees, we will let you know and add it to your final bill. Additional fees may be assessed if you live in a walkup building, if a door needs to be removed when taking out your furniture, if the quantity or size furniture is larger or heavier than expected, etc.

While we do our best to quote you accurately on the roundtrip delivery fee upfront, unfortunately, we can't always know about surcharges that the delivery may require.

We designate a large window of time per consultation, so we can dedicate as much time as our clients need to select a fabric & discuss the project details. If you need to cancel or reschedule your consultation, please provide 24 hours notice so that we can fill your slot with another client, or route the day without a big gap in middle.

Same-day cancellations are subject to a $99 non-refundable charge (which gets processed with your credit card on file).

To accommodate our clients, we will store your furniture that is not being worked on for 2 weeks free of charge. After 2 weeks, there will be a storage fee of $10 per day, per unit until the unit(s) is delivered or picked up. Please note that we don't begin working on a piece until we have all the materials in-hand.

Abandoned Furniture: If we attempt to reach you and are unsuccessful in scheduling a delivery for (or have you pick up) your furniture, we reserve the right to donate or discard your furniture after 3 months of it being left unclaimed at our facility. We are not responsible for furniture that you leave abandoned at MOD for over 3 months. We are not a storage facility :)

Turnaround time is approximately 4 weeks from the time we receive the furniture & material*. Need it sooner? In most cases, we can accommodate rush orders (minimum 2 week turnaround), and a rush fee will apply. Rush fees vary depending on the project scope, time of year & amount of projects in queue.

*While we try our hardest to complete the project within the approximate 4 week turnaround time, we cannot guarantee an exact date of delivery (except on rush orders where a rush fee is paid). Circumstances can arise which cause a delay in completion date. Circumstances include but are not limited to: backordered/delayed fabric arrival, unforeseen illness of employees, cases where the work is taking longer than expected, high seasons. These are things out of our control and we apologize (in advance!) for any inconvenience that this may cause - and thank you for understanding.