Privacy Policy

How we collect, use, and protect your information.

Effective Date: December 2024

1. Introduction

Mod Hanny (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website, request restoration services, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and postal address
  • Payment information for restoration services
  • Photographs of furniture pieces for estimates
  • Service preferences and restoration requirements
  • Communication history and correspondence

Device and Usage Information

  • IP address, browser type, and operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Device identifiers and mobile network information

3. How We Use Your Information

We use the information we collect to:

  • Provide furniture restoration services and estimates
  • Process payments and manage service transactions
  • Communicate with you about your restoration projects
  • Schedule pickups, deliveries, and service appointments
  • Improve our website, services, and customer experience
  • Send you promotional materials and service updates (with your consent)
  • Comply with legal obligations and protect our rights
  • Analyze usage patterns to enhance our services

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers

  • Payment processors for transaction handling
  • Shipping and delivery services for furniture transport
  • Email and communication service providers
  • Website hosting and analytics services
  • Professional restoration specialists and craftspeople

Legal Requirements

We may disclose your information when required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transaction.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain exceptions)
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us using the information provided below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure storage of physical documents and photographs
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. This typically includes:

  • Customer service records for 7 years after project completion
  • Payment and transaction records as required by law
  • Marketing communications until you opt out
  • Website analytics data for up to 2 years

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mod Hanny

Furniture Restoration Services

Email: privacy@modhanny.com

Phone: (555) 123-4567

Address: [Your Business Address]

Have questions about our privacy practices?

Contact Us

This Privacy Policy was last updated on December 2024.